I’m using the roundtable version and I cannot get the audio out of the “audio health — Fail” state. So it seems some built-in diagnostic feature of the Avaya PX. Hi Dan, Please try to reset Polycom device, then check if the issue persist. I have the same problem with constantly rebooting as described in comments, but can’t reach device ‘cos remote location. At this moment on cx firmware revision is 1.

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I do not have a chance to enter the passcode.

Updating the CX5000 and RoundTable Firmware

This sounds like a hardware failure unfortunately as I have never seen this behavior. Hi Dan, Please try to reset Polycom device, then check if the issue persist. We couldn’t get the CXManage. At this moment on cx firmware revision is 1.

February 8, at But by testing the telephone…no outgoing call is possible. I had to first factory reset with call pickupreset buttons then hold down the flash button for at least 6 sec. Now that the software is installed on the workstation the next step is to connect the device and copy over the data via the USB connection.

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I followed the directions and upgrade the firmware.

Power was cut to the room for some work next door, and when it came back up, the hang up button is solid orange, the microphone lights are green and the display is blank.

It jitters quite badly. The system cannot find the file specified. I’ll test this out when I get a chance and update the article if I can reproduce it. What is the manufacture date on the device? I have a Polycomm cx and I am trying to upgrade the firmware.

So if the package upload times-out or fails before completing make sure that the device is connected directly to the PC during the upgrade process.

Please send the unit for repair to a specialized Service Center.

Not an IT pro? June 25, at 5: We all know the codec in Lync is capable of delivering p 30 FPS. The Update process was gone visga any problems and all looks good.

CX error 0X firmware update

As this firmware package will not be released to the general public then it will not be xx5000 on older CX models. What worked for us was to add a. May 14, at This second process will generally take about ten minutes depending on the speed of the USB bus used as the bulk of the firmware data is in this 32Mb package. We investigated if this could be some kind of issue with a certain Firmware version but we are not able to find any relation to vists firmware version.


Speak Your Mind Tell us what you’re thinking Introducing the Polycom RoundTable So with the new units coming out being equipped with HD cameras it was a relatively simple process to update firmware to support p video on these new models.

November 6, at 6: I have a similar vvista. Hi, has anyone ever seen this issue before? April 2, at 6: The Ethernet connection on the external power box is not utilized and is not active.

Upon rebooting the device will start to install the new firmware automatically.